AI and recording notice
Every caller is told, in the first sentences of the call, that they are speaking with an AI and that the call is recorded.
What the caller hears
"Thanks for calling [Restaurant]. You're speaking with an AI ordering assistant. This call is recorded. Say 'person' any time to reach staff."
[Restaurant] is replaced by the name of the restaurant the caller dialled. A restaurant cannot remove the AI disclosure, the recording statement or the offer of a person.
You are speaking with an AI
Pickuptone's ordering assistant is an AI. It is not a person. If you ask it, it says so.
The call is recorded
Calls answered by Pickuptone are recorded and transcribed. The restaurant you called can review the recording and the transcript. We use them to deliver the service, to check and fix mistakes in orders, and to improve the service. If you do not want the call recorded, hang up and call the restaurant's staff another way.
Laws on recording calls differ from place to place. Pickuptone is not yet taking calls for public restaurants.
Reaching a person
Say "person" at any time and the call is passed to the restaurant's staff. If nobody can take the call, the assistant is designed to take a message for the restaurant.
More information
See the privacy policy for what we keep and why, and the text-message page if you ask for a text confirmation. Questions: hello@pickuptone.com.
Last updated: 2026-11-10