Privacy policy
What Pickuptone collects, why, who it is shared with and how to ask us about it.
Last updated: 2026-11-10
Who we are
Pickuptone is a trading name of DesignFlare LLC, 2250 Double Creek Dr, Round Rock, TX 78664. Contact: hello@pickuptone.com, +1 512 610-0290.
Pickuptone is in pre-launch. This policy describes what we collect and do on this website today and what the Pickuptone service is designed to collect and do when restaurants use it.
This website
This website does not use cookies, analytics or advertising trackers, and it has no form that collects information. The company that hosts the site keeps ordinary server logs, such as your IP address, the page requested and the time, for security and to keep the site running. If you email us, we receive your email address and what you write, and we use it to reply.
When you call a restaurant that uses Pickuptone
If you call a restaurant and Pickuptone's AI ordering assistant answers, we collect:
- your phone number as it appears when you call;
- what you say on the call, as an audio recording and as a transcript;
- your order details, such as items, pickup or delivery, and a name or address if you give one;
- if you agree to text messages, the number you give for them and the messages we send, with their delivery status.
Every call begins by telling you it is an AI and that the call is recorded. See the AI and recording notice.
Restaurants that use Pickuptone
For restaurants we hold account details (such as names, work email addresses and phone numbers of the people who use the service), the restaurant's menu and settings, order history, call records and usage records.
How we use information
- To answer calls, take orders and pass them to the restaurant.
- To send order confirmations and order status messages you asked for.
- To let the restaurant review its calls, orders and mistakes.
- To check and fix mistakes, keep the service secure and improve it.
- To respond to you when you contact us, and to meet legal obligations.
Who we share it with
- The restaurant you called. It receives your order, and can see the recording and transcript of your call.
- Service providers that help us run Pickuptone, by category: telephony and text-messaging providers, speech recognition and speech generation providers, AI language-model providers, hosting and storage providers, and email providers. They process information for us to provide the service.
- Others where the law requires it, for example to respond to a valid legal request.
How long we keep it
Retention periods are set per restaurant. We delete information on request. Some records, such as order history and billing or audit records, may need to be kept longer, and if we cannot fully meet a deletion request we will tell you why.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it, by writing to hello@pickuptone.com. You can stop text messages at any time by replying STOP. If you do not want a call recorded, hang up and use another way to reach the restaurant.
Security
We take steps to protect the information we hold and to limit who can see it. No system is completely secure.
Changes
If we change this policy we will change the date at the top of the page.
Contact
Questions about this policy: hello@pickuptone.com.