Data deletion
How to ask Pickuptone to delete personal data, whether you are a diner or a restaurant.
Last updated: 2026-11-10
How to ask
Email hello@pickuptone.com with the subject Data deletion request. You can also call +1 512 610-0290, but email lets us keep a clear record of what you asked.
If you ordered from a restaurant (diner)
This covers information from phone calls and messages, including WhatsApp and text messages, linked to an order you placed with a restaurant that uses Pickuptone. Please include:
- the phone number you called from or messaged from (this is how we find your records);
- the name of the restaurant, and the approximate date, if you remember them;
- whether you want us to delete everything we hold about you, or only some of it, such as the call recording.
If you run a restaurant
Write from the email address on your Pickuptone account, so we know the request comes from someone who may make it. Please include:
- the name and address of the restaurant;
- whether you want to delete the whole restaurant account or only some information, such as call recordings or customer records;
- that you understand that deleting the account means Pickuptone stops answering the phone and stops handling messages for the restaurant. Order channels connected to it stop working.
If a person who is not the account owner writes to us about a restaurant account, we will ask the account owner to confirm first.
Proving it is you
We may ask you to confirm details, for example the phone number or the restaurant, before we delete anything. We ask only for what we need to be sure we are not deleting or disclosing someone else’s information.
What happens next
- We reply to confirm that we received your request.
- We check who you are and what we hold.
- We delete what we can and tell you what we deleted.
- If we cannot delete something, we tell you what it is and why.
We do not state a fixed response time on this page. Retention periods are set per restaurant, as described in the privacy policy.
What we may have to keep
Some records may need to be kept even after a deletion request. Examples are order history and billing or audit records that the restaurant or Pickuptone must keep for tax, accounting or legal reasons, and records needed to deal with a dispute. Where we keep a record, we will keep only what we need and, where we can, remove details that identify you. We will tell you which records we kept and why.
Copies held in backups are removed when the backups expire. Information the restaurant has already received, such as an order it printed or wrote down, is held by the restaurant, and you should ask the restaurant about it too.
Text messages and WhatsApp
Deleting your data does not by itself stop messages. To stop text messages, reply STOP; see text-message consent and terms. Tell us in your email if you also want us to stop messaging you on WhatsApp.
Contact
Questions about this page: hello@pickuptone.com.